Error when I want to connect to my Outlook account

Asked By 20 points N/A Posted on -
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Hi there,

Every time I have this error when I want to connect to my Outlook account. This started to happen after I did the necessary updates for my Windows 7 and now I don’t know how to fix it. Can any expert help me please ? How can I prevent this error ?

Thanks !

Test Account Settings

Outlook is testing the account settings you entered.

Log onto incoming mail server (POP3): Your e-mail server rejected your user name. Verify your user name for this account in Account Settings. The server responded: -ERR Command is not valid in this state.

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Answered By 565040 points N/A #192411

Error when I want to connect to my Outlook account

qa-featured

If this is a new account you created in Microsoft Office Outlook, I think you should check again the information you entered in your account particularly the username you used to connect to your email account. You cannot access or Microsoft Office Outlook will not be able to access your mailbox if either your username or password is incorrect.

The message says that the email server rejected your username which means when Microsoft Office Outlook tried to login to your email account, the mail server rejected the request because the username provided doesn’t match with the mail server. The username is the email address you used to login to your email account.

To verify the username you used in Microsoft Office Outlook if it is still working, open your web browser and login to your email account. After successfully logging in, go back to Microsoft Office Outlook and edit your account. In User Name under Logon Information, enter the email address you used to login to your email account. See image.

Once the correct username is provided, Microsoft Office Outlook will now be able to connect and access your mailbox.

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