Error: System error in gasoline station
Last Wednesday, I went to the gas station because my car was a bit thirsty. When I wanted to insert my card and pay for the fuel, I was greeted with this ridiculous error message: “The exception unknown software exception (0x0eedfade) occurred in the application at location 0x77e73887.”
The error message goes to the wrong target: the customer cannot do anything about it anyway, so why does it appear on the screen? The touch screen was frozen so I could not even press the OK button. In cases like this, the software should just log the error and blank the screen or display some customer-oriented error message such as “Out of order”. There should be a way to trap these errors (any kind of software error) and redirect them to the company that maintains these terminals instead throwing them at the customer.
Minor detail: the error message is in English only, while the user interface of this terminal defaults to French and supports multiple languages (Dutch and German, but not English). Trapping the error and displaying “Out of order” in multiple languages would have been more appropriate and more customer-friendly.
“The exception unknown software exception (0x0eedfade) occurred in the application at location 0x77e73887.”