Error shows up While running code collaborator to install a new software

Asked By 70 points N/A Posted on -
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While running code collaborator this error shows up. And it appears every time I try to install a new software. What can I do about this problem?

Error logging into Code Collaborator: No user by the name ‘jcohen’

Setup

Error logging into Code Collaborator:

No user by the name ‘jcohen’.

Trying new login format.

Error logging into code Collaborator:

No user by the name ‘jcohen’.

Continue with current setting or retry?

If you continue you will need to run 'ccollab set collab' before you can upload changes.

Continue Retry

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Answered By 0 points N/A #198431

Error shows up While running code collaborator to install a new software

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Hello Olivia,

To resolve that issue, you will need to contact technical support directly at www.smartbear.com. They will need to look into your log files, specifically the ones below and then help you fix the issue:

<collab install dir>/tomcat/conf/Catalina/localhost/*

<collab install dir>/tomcat/logs/*

But before that try the following:

  • Go to P4V Tools, and then choose Manage Custom Tools.
  • After that select Code Collaborator and then Add to Review and then choose Edit.
  • After that change the application from ccollabgui to /Applications/ccollab_client/ccollabgui.app/Contents/MacOS/JavaApplicationStub.

Regards,

Fletcher Hoss

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