Error running Acronis TrueImage Echo when using WDC My book 3TB drive

Hello everyone,

I have been running Acronis True Image (TI) Echo Workstation v9 for the last 4 years without facing any problems using Windows XP SP3. I received a new Western Digital (WDC) MyBook Essential 3TB drive from a client to set up. The TI Echo Workstation was able to run his workstation for the last 3 years successfully using WDC 2TB drives for image backup.

However, when we used the WDC 3TB drive, TI Echo Workstation would not respond after install.

I found the following error message while clicking on the TI Echo Workstation icon to run the program:

Acronis True Image

Error Signature

Appname : trueImage.exe         Appver: 9.5.0.8115  ModName: ntdll.dll

ModVer: 5.1.2600.6055 Offset: 00010a19

This error report includes information regarding the condition of  Acronis True Image when the problem occurred, the operating system version and computer hardware in use, Digital Product ID which could no be used identify your license and the Internet Protocol (IP) address of your computer.

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The data that we collect will only be used to fix the problem. If more information is available, we will tell you when you report the problem. This error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes.

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"TrueImage.exe – Application error
The instruction at xxx referenced memory could not be read'
appName: trueimage.exe modname ntdll.dll

I've attached a view of the error message, shown below:

This problem only occurs while running the new WDC Mybook Essential 3TB drive.

I am sure that the WDC SES driver is installed correctly.

Any idea that you can share about this problem?

Thanks in advance and help would be appreciated.