Error running Acronis TrueImage Echo when using WDC My book 3TB drive
I have been running Acronis True Image (TI) Echo Workstation v9 for the last 4 years without facing any problems using Windows XP SP3. I received a new Western Digital (WDC) MyBook Essential 3TB drive from a client to set up. The TI Echo Workstation was able to run his workstation for the last 3 years successfully using WDC 2TB drives for image backup.
However, when we used the WDC 3TB drive, TI Echo Workstation would not respond after install.
I found the following error message while clicking on the TI Echo Workstation icon to run the program:
Acronis True Image
Appname : trueImage.exe Appver: 18.104.22.16815 ModName: ntdll.dll
ModVer: 5.1.2600.6055 Offset: 00010a19
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"TrueImage.exe – Application error
The instruction at xxx referenced memory could not be read'
appName: trueimage.exe modname ntdll.dll
I've attached a view of the error message, shown below:
This problem only occurs while running the new WDC Mybook Essential 3TB drive.
I am sure that the WDC SES driver is installed correctly.
Any idea that you can share about this problem?
Thanks in advance and help would be appreciated.