An error occurred while updating Cloud application

Asked By 10 points N/A Posted on -

Hello Ally,

When I try to update the Adobe package, I did not face any problem while I update the Illustrator. The real problem triggered while I am updating the Cloud application I got an error message. I searched in the web for help; and I found that CC Cleaner tools helps to fix the error. Please explain me how to use it. Your help is great. Thanks.

Adobe Installer

We’ve encountered the following issues:

Sorry, there seems to be a problem with the installation process (Error code: A12E1). For troubleshooting tips, please visit our customer support page.


Answered By 0 points N/A #187948

An error occurred while updating Cloud application


Click Start > Control Panel.

Double-click Programs and Features.

Select Adobe Creative Cloud and click Uninstall.

Follow the onscreen instructions.

Then download the Creative Cloud desktop and install it.

Attempt the process again.

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