N/APosted on - 10/04/2012
I use a multifunction HP Photo Smart Premium c309g-m linked up to my network wirelessly, but will not scan to one computer ( the main computer in the network). It prints from my desktop computer and my laptop and scans all right on the laptop. It has been scanning perfectly well on the desktop for about a year now but from nowhere I get this error.
I downloaded the newest HP driver and installed it on the desktop computer, but the error remains the same even though the laptop uses the one year old driver it still works excellent on it. The two computers use windows 7 pro OS, and they all run Comcast, a software from Norton Internet Security which have the HP software firewalls set to auto.
I change it to allow, but the error did not change. A screenshot of the error is display below the post, and I have tried all the procedures provided. It changes nothing. Can I get some advice on how this problem can be solved?
The scan cannot be performed because another program has control of the HP imaging device. Try the following steps. After each step, try scanning again.
– Restart the program
– Close all programs that may be using the device
– Reboot the computer
Hide extended error information.
An error occurred in the Scanning Software
Both Laptops and Desktop are running with the same Operating System and you allow hp software to pass Norton Antivirus.
I need to know few things. Did you install any Printer, Digicams to this printer? Because there's a possibility that some digital cameras and other printer drivers conflicts with each other.
If your answer is Yes, unplug any USB connected digital cameras and printer and check if DIM (digital imaging monitor is active) then try scanning.
DIM is a green circle with a check mark on it if it is active and can be found on the right bottom part of your screen/task bar. If DIM is inactive, restart your PC.
If still unable to scan after performing the steps above we can try these steps:
"Scan to Paint" – Scanning to paint will bypass some of the scanner driver and it helps us to isolate the issue.
If it works or not we will go ahead and re-install the scanning driver to its new directory/folder.
– Go to search box and type "Twain 32" and rename it to "Twain 32_old".
So system will create a new Twain 32 folder during the installation of the Driver.
After successful installation restart the computer then try scanning.