Asked By
jaman
0 points
N/A
Posted on - 09/16/2011
Hi, I am a new computer user. I want to install software on my computer but I can't.
Always show this error message on screen.
The installer has encountered an unexpected error installing this package.
This may indicate a problem with this package. This error code is 2738.
I don't understand it. So i need help to solve this problem.
I know that this site is very good for solving any problem about computer and other problems.
Please help me.
Thank you.
An error message in windows installer
Hi,
Some installers run on Visual Basic Script (VBScript). Your computer has not installed it, or VBScript is disabled.
You need to register/ re-register your VBScript.
To fix this error, try following these steps:
For Windows Vista , Vista 64-bit, and Windows 7:
Open command prompt and run it as an administrator.
Click Start > All Programs > Accessories > Right click on Command Prompt >Click on "run as administrator"
Sometimes you need to authenticate this with an admin password to access.
**Note: You need to run as an administrator. You'll run into another error if you don't.
After doing that, you are left with the command prompt having "c:windowssystem32" (for vista64bit, you need to access "c:windowssysWOW64")
Type regsvr32 vbscript.dll and press enter. You will notice a message box that vbscript.dll has successfully registered.
After that you can run the installer again.
For Windows Xp and Windows 2000:
Click start–> run–>type in regsvr32 vbscript.dll and press enter. You will notice a message box that vbscript.dll has successfully registered.
After that you can run the installer again.
Good luck! Cheers!
Regards,
Jefferson
Answered By
jas14397
5 points
N/A
#124249
An error message in windows installer
Hi Jaman, When debugging the error, it shows : DEBUG: Error 2738: Could not access VBScript runtime for custom action. This suggests that this error is related to VBscript not registered with the system. Possible solutions:
1. Here is a Microsoft Fix It which re-registers Windows Script Engine:
2. Otherwise, you can manually re-register the windows script engine components using the following steps:
a. Open notepad and copy paste the following:
regsvr32 -u Vbscript.dll regsvr32 -u Jscript.dll regsvr32 -u Dispex.dll regsvr32 -u Scrobj.dll regsvr32 -u Scrrun.dll regsvr32 -u Wshext.dll regsvr32 -u Wshom.ocx Then save the file as unreg.bat on your system is desktop. Then double-click to run the bat file.
b. Then open the registry using Regedit command in the Run prompt, remove the following keys if present: HKCUSOFTWAREClassesCLSID{B54F3741-5B07-11CF-A4B0-00AA004A55E8} HKCUSOFTWAREClassesCLSID{ F414C260-6AC0-11CF-B6D1-00AA00BBBB58}
c. Re-register the files we unregistered earlier. Open notepad and copy paste the following: regsvr32 Vbscript.dll regsvr32 Jscript.dll regsvr32 Dispex.dll regsvr32 Scrobj.dll regsvr32 Scrrun.dll regsvr32 Wshext.dll regsvr32 Wshom.ocx Then save the file as reg.bat on your system is desktop.
Then double-click to run the bat file.
Then try running your installer file once again, it should work successfully.
References:
Reference Site 1
Reference Site 2
Reference Site 3
Reference Site 4
Reference Site 5
Regards, Jas.
An error message in windows installer
Hello Jaman
Side by side these solutions also visit another Techyv's page which will be helpful for you too. Pay a visit that page and get more idea to fix this problem.Â
Quicktime Installation Error Message 2738
