Error message while working with normal office program

Asked By 40 points N/A Posted on -
qa-featured

 

 

Hi,

I have received an error message this morning and my computer is at risk. While working with normal office program, it has thrown a message saying – “The file is infected and you must restart your computer to eliminate the virus completely”. Also, “The application or DLL C:WINDOWSfontsComRes.dll is not valid Windows image. Please check this against your installation diskette”.

I am not clear about the message. I have been using a licensed updated Antivirus. Should I use Windows diskette?

Please help.

 

SHARE
Best Answer by Nicke Baker
Answered By 0 points N/A #149947

Error message while working with normal office program

qa-featured

 

Hello,

You received this error message because you computer has been infected with virus.

Try to scan with your present antivirus software.

If it does not detect the virus then uninstall the antivirus software and install microsoft security essentials.

To download Microsoft security essentials click on the link below.

http://windows.microsoft.com/en-us/windows/security-essentials-download

Download the version which is compatible with your operating system.

Thank you.

 

 

 

Best Answer
Best Answer
Answered By 0 points N/A #149948

Error message while working with normal office program

qa-featured

Hello Pat,

It seems like your computer has been infected with a virus that may corrupt or lead to loss of the files on your system if you do not tackle it fast enough. If you have antivirus on your computer, make sure that it is updated and then run a full computer scan to find the virus and remove it. You might as well just use system restore and then restore the computer to a moment in time when you were not getting the error.

Regards,

Nicke

Login/Register to Answer

Related Questions