Error message when trying to create new document in Photoshop

Asked By 60 points N/A Posted on -
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Hi all,

I have a user, who receives the following error message when trying to create a new document in Photoshop;

"Can't write new document presets file."

Just wondering if any of you have come across this before and know how to fix it?

Thanks. 

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Answered By 0 points N/A #142506

Error message when trying to create new document in Photoshop

qa-featured

Hello Stewart,

Use the following procedure to resolve the issue that you are getting:

  • First, you will need to call the command File and then choose New.
  • You can as well choose to use the hot key Ctrl+N on Windows or Cmd+N if you are using Macintosh. The New Document dialog box will appear.
  • You will need to set the document parameters that you wish to use, for instance you can set a document 12 x 9 cm, 300 ppi, RGB, Transparent Background, Color Profile sRGB by default.
  • After that you will press Save Preset, and then the New Document Preset dialog box will appear.

That should help you fix the issue you are getting.

Regards,

Carl

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