Error message shown while trying to use merit software

Asked By 20 points N/A Posted on -
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Hi all,

I always use merit software for work. A few days ago, when I was trying to use merit software, I received the following error message. "Waiting for network clearance." I need a solution for this message. Help me please.

Thanks.

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Answered By 0 points N/A #154077

Error message shown while trying to use merit software

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Hello Ms. Rebecca,
 
I'm trying to give you some solutions for your problems.
 
When that message appears?
 
If this message appears when you start a component before you see a list of classes and student names, that means you haven't granted students Write access to the student records folder.
 
If this message occurs after you have seen a list of classes and student names, then you haven't students Read or Write permission access to the folders where the software installed.
 
This message may also occur if a the client doesn't recognize the location of the server where the software is installed. The client and server must connect to the network drive in the same way. Example, if the software installed in folder R:/apps/merit, client must also look for R:/apps/merit, not S:/server/merit or Server/merit.
 
This message might also occur when installing newer merit programs on a server with older merit programs on it.
 
If this is the source on the problem, delete any Merit recorded files with. MAV extension restarted the application. If you choose to delete the Merit record files, note: please empty the recycle bin before the start the software again.
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Answered By 590495 points N/A #315032

Error message shown while trying to use merit software

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That message could mean a problem with your internet connection. Since the software requires internet connection, check that your connection is working fine. Check the network cable at the back of your CPU. Disconnect the network cable from the network port then plug it back in. Try again then see if it works.

If this doesn’t work, disconnect the other end of the cable from the Wi-Fi router then connect it back. See if this works. If this doesn’t work, try restarting the router. If the router has a power button, press the power button to turn it off then unplug it from the power for about ten to twenty seconds (10 – 20).

Press any button on the router to drain any leftover power or to power cycle. After this, plug the router back to the power and turn it on. See if this works. If you still have a valid license, try upgrading to the latest. Go to Merit Software to get the latest.

The latest version at the moment supports Windows XP, Windows Vista, and Windows 7 including Windows Server 2003 and Windows Server 2008.

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