Error message interruption while using MS Outlook Express

Asked By 10 points N/A Posted on -
qa-featured

Hello,

I am a Microsoft Outlook Express user. I am interrupted by the following error while opening a specified document.

The error message says, “Cannot open this item.”

Outlook

Can’t open this item

Windows shut down without properly closing your

Outlook data files.

Restart Outlook to continue.

Close

 

Help me please.

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Answered By 0 points N/A #104688

Error message interruption while using MS Outlook Express

qa-featured

Hello Rachel,

Try the following solutions:

  • Go to the Office folder (C:Program FilesMicrosoft OfficeOffice12) and double click on the SCANPST.exe file. Try to run the same file from the command line, both in normal and safe mode operation.
  • Run your Antivirus, Anti-Malware, SUPER AntiSpyWare, and Ad-Aware SE programs
  • Repair your Outlook with the built in Diagnostic Tool
  • Restart your Windows while Outlook was running.
  • Put your disk back in and run the "Repair Boot" option and "System Restore". 

I hope it will help you solve your problem.

-Zorian

 

 

Answered By 562865 points N/A #275552

Error message interruption while using MS Outlook Express

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Running “SCANPST.EXE” as described in the previous post is one way of fixing it. But here’s another method aside from running “SCANPST.EXE”. Go to Process Explorer then download it. The download is a ZIP file so you probably need a file extractor like WinZip or 7-Zip to unpack the file. Once unpacked, run Process Explorer (“procexp.exe”) and select “Find Handle or DLL” from the “Find” menu.

Next, search for without quotes “.ost”. This should display all open handles to your Office Outlook data file. Select to close all handles to your “.ost” file and then start Office Outlook again. See if this works.

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