Can someone please help me with the error I am facing in Sky Go? I am constantly receiving an error stating, "Error code t: 3137 / c: 4110". I don't understand this and I cannot connect to Sky Go. Somebody told me that this is an issue with Microsoft Silverlight so I checked and it is installed already. What to do now?
Yes, this is an issue with the version of Microsoft Silverlight installed on your machine. This has been a bug for few months now and many users have encountered the same issue. To resolve this, follow the steps below:
1. Uninstall Silverlight on your computer. Remember to remove the entire Silverlight content.
2. Download and Install Silverlight 5.0.61118.
3. When done with the installation, go to Silverlight Settings and under the Update tab, check the option, “Never check for updates”.
Also, if you have Ad Block Plus or any ad Blocking software, please disable it. For more troubleshooting steps, visit Sky official site.
If you keep receiving this error with “Sky Go,” check the system requirements and verify that your computer meets those requirements. The latest Sky Go app at the moment supports Windows 7, Windows 8.x, and Windows 10. It requires 2.2 GHz Intel Core i3-8130U or equivalent AMD or faster processor, 4 GB RAM, Microsoft DirectX 11-compatible video card, and sound card.
For Macintosh, the latest Sky Go supports macOS 10.9 Mavericks, 10.10 Yosemite, 10.11 El Capitan, 10.12 Sierra, 10.13 High Sierra, 10.14 Mojave, and 10.15 Catalina. It requires Intel Core i5 or faster processor, 4 GB RAM, video card with 512 MB video RAM, and sound card. If you still have a valid subscription, download the latest Sky Go client.
For a little background, Sky Go is an online TV service provided free for Sky TV subscribers from Sky Group. The service allows users to watch live and on-demand Sky TV through internet connection. The app or the Sky Go client is available on Windows, Macintosh, Android, and iOS.
