Error: BlackBerry Desktop Software Failed

Asked By 30 points N/A Posted on -
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I decided to see if BlackBerry had solved their install problem with the Desktop Software version 6.

I’m sad to say their software is full of FAIL still.

BlackBerry Desktop Software

BlackBerry Desktop Software has stopped working

Windows can check online for a solution to the problem.

Check online for a solution and dose the program

Close the program

Hide problem details

As you can see from the errors above, you can’t even launch the application.  It makes me wonder if the programmers at RIM even QA their software at all.  I’m not the only one having this problem either.

I could go on and on, but I figured I’d need to stop somewhere.  It’s pretty bad.  The worst thing is that when googling around this particular error… you find it is a simple fix in .NET framework inside the application and the app just needs a reference fixed and a recompile.  

The bottom line is… I have to revert back to a previous version.  This means I can’t update my BlackBerry and I can’t call customer service because they won’t help me unless I’m running the most recent version.  So at least they have THAT going for them… they don’t have to address any concerns about BlackBerry Desktop Manager 6 because they can just ignore people that call in that aren’t running that version of the software… and for the people CAN’T get to that version, they get lost in the void.

Please help me. How can I solve this problem?

Thank You in advance!

Error: BlackBerry Desktop Software Failed 

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Answered By 0 points N/A #134260

Error: BlackBerry Desktop Software Failed

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Hello Cecil,

The following workaround will help you resolve the issue that you are getting:

  • First, you will need to check the Event Viewer to get detailed information about the problem.
  • After that, you will need to put your computer in a clean boot state and after that check for the issue. Use the following steps:

    • On your computer click Start, and then type msconfig.exe in the search box.
    • Press Enter to start the System Configuration Utility.
    • After that go to the General tab, and then click Selective Startup. In order to clear the Load startup items check box.
    • And then go to the Services tab, and then click to select the Hide all Microsoft services check box.
    • After that click Disable all, and then click OK, and then click Restart.
  • In case the issue does not occur then, you will need to follow the instructions here to find out the cause of the problem:
  • You will have to ensure that you have put the computer back to Normal Startup once you are done.
  • And then uninstall and after that reinstall the Blackberry desktop software.

Regards,

Carl

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