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Question
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Category: MS Outlook
Type: Question
Author: Jasika Jame
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Hey all,

When I start Outlook, an error appears saying - “there is no associated email program”. When I click OK, the program starts installing something. This happens whenever I launch Outlook. If I go to the archive, it says - there is an upgrade going on and that I can't open up the account settings.

This occurs after I install Microsoft online services for Office365.

Do you know how I can solve this?

Epost

Det gar inte utfora den begarda atgarden eftersom det inte finns nagot

associat e-postprogram.Istallera ett e- postprogram eller skapa en association

med kontrollpanelen Standardprogram om ett e-postprogram redan ar insttallerat.

                                                                                              OK

I'll be happy to have suggestions from you.

Regards.

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# (Solution Accepted)

Submitted by Carl Jack on Thu, 2012-07-26 16:02. Comment Id: 71084

Hello Jasika,

That is an issue that occurs as a result of corrupt Outlook registry. You need therefore to remove the corrupted key and thereafter perform a Detect and Repair operation so that Outlook can rebuild that key. Here is how you will go about it:

  1. Click Start on your computer, and then Run.
  2. Type regedit in the Open box an then press ENTER.
  3. The Registry Editor will open. You will need to find the following subkey in the registry: HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook
  4. You will need to delete that subkey.
  5. And then Click Yes to exit Registry Editor.
  6. Start Outlook.
  7. Go to the Help menu, and choose Office Diagnostics.
  8. Follow the steps that will be  on the screen to complete the repair.

Regards,

Carl

#

Submitted by Will_patrick on Thu, 2012-07-26 16:13. Comment Id: 71085

Hello Jame,

You can try these following things to get your e-mail program up and running.

1. The first and the foremost thing I would be suggesting is to wait for the upgrade to complete. Assuming that you are connected to the internet, Windows Outlook takes some time to download the necessary files and then install them wherever needed.

2. You need to get all the updates for Microsoft Office. Use the recommended settings and update your software. I don't think there's any problem with Microsoft online services. Microsoft online services has nothing to do with this e-mail problem.

Regards, 

Will

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