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Category: MS Project
Type: Question
Author: Shahzad1987
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Today with a co-worker we were working on sequencing Project 2010 and at some point during the installation we’ve got the following error message:

Setup 
Error 1920. Service 'Office Software Protection Platform'(osppsvc) failed to 
start. Verify that you have sufficient privileges to start system services. 
                                                                                  Retry      Cancel
 

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#

Submitted by Alexandera barb on Sat, 2012-08-11 23:11. Comment Id: 77807

Hi Shahzad,

You might be getting this error because you might not have the correct permissions on your service account. You need to give full permissions to your Network Service account.

To resolve this issue automatically, run the Microsoft Fix It application on your computer. Follow the simple steps that are prompted. Your issue will be resolved.

# (Solution Accepted)

Submitted by Cathy emrald on Sat, 2012-08-11 23:22. Comment Id: 77810
  • This error appears when the Network Service doesn't have permissions on C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform. To fix this, you need to give full control to it.
  • For manual fixing: (Windows XP and Windows Server 2003)
  • Click the Start button and then Run. Type cacls “C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform” /t /e /p “Network Service”:F and then click the Enter key then install Office 2010.
  • For Vista, just change the value to this: icacls “C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform” /grant “Network Service:F” /t and then click the Enter key.
  • For Windows 7, just change the value to this: icacls “C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform” /grant “Network Service:F” /t and then click the Enter key.
—

Cathy Emrald

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