Error 1904 - HRESULT -2137024770. Contact your Support personnel

Hallo Olivia,

The following are the possible as to why you are getting that error during the installation of your MessageStats web reports:

• The setup application you are using for installation may be having bugs and therefore cannot be installed successfully. You will therefore need to download or get another setup and use it and see if it will install successfully.
• Use CCleaner to get rid of all broken files as registry entries on your computer that are associated with MessageStats that may be resulting into the error you are getting right now. After you have cleaned you system you can try running the setup again and see if it will work.
• If you are not logged on with the administrator account you will have to log out and log it with it. The account you have logged with right now may be having limited credentials that do not allow you to install application.

Hope this helps.

Regards,

Carl