Encountered error while using Home Access Plus

Asked By 0 points N/A Posted on -
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I was a new Home Access Plus+ user just today. 

I installed this software last night, but then I got this error message while searching for some files. 

Anyone who could help me solve the problem? 

Please help ASAP since I could not access some important files. 

Thanks in advance.

Message from webpage

Unhandled Error in Silverlight Application

Code: 2108

Category: InitializeError

Message: 2108 An error has occurred.

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Answered By 0 points N/A #85562

Encountered error while using Home Access Plus

qa-featured

Hi Jonathan,

Please mention the version whenever you are asking any problem related to any software. Because some certain versions have some certain bugs or issues which are faced by many users and afterwards those are also solved.

A few online posts suggest that it is something like a Silverlight splash screen is not loading. By inspecting and viewing the source in MyComputerSL.aspx it was found that it was looking for a file named MyComputerSLSplash.xaml.

If you are having HAP+ version 7.9, that file is missing because on the HAP website this file is missing in this version. You can copy the same file from the HAP+ version 7.8 or otherwise download or purchase HAP+ version 8 to solve this problem as in this version the bugs of v7.9 are fixed.

Regards,

Guzman

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