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Category: Windows XP
Type: Question
Author: Ella mendez
Your rating: None Average: 3 (1 vote)

I have tried to do a search on some blogs and forums to see if anyone has a solution to my problem, but cannot find any useful and helpful article.  I have tried to play a media clip on Adobe Acrobat player but unable to get to play. By the way, I am using Windows XP SP3 x86.

The message I got initially said that “Warning: JavaScript Window- Acrobat has encountered an error while playing this medial clip: Adobe’s Windows build-in player cannot play this format as the required decoder is not installed on the system.

I am sure anyone has probably an easy to sort out answer for this one. If you’re quiet knowledgeable on this application, please help me. I am very grateful in advance for any help.

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# Comment Id: 46185

There are few formats that the adobe reader is not able to play. So there is a doubt that the audio file that you are trying to listen to is one of those formats. Try downloading the file again in a different format and then try to listen.

If still the error appears then it is time to update your adobe reader x and install the latest java in your system.

Also try to install codecs in your windows like the k-Lite codec pack or some other like that and then try to play.

If you are still not able to find the answer then the file is the only reason that is causing the error. I would not recommend you to install the windows but you can do this too in order to be 100% sure that it is not your computer and it is the file that is causing all this mess.

# Comment Id: 155133

Hi Ella!

The reason of your problem is just format incompatibility. You can easily solve that by using another player. Try downloading one of the following players below. Just click on the names and you will be redirected to the download website.

1. GOM Media Player

2. VLC 2013 Media Player

The applications are in the latest versions so most video file extensions are supported. Your video clip would most likely play with one of them.

If the file is still not playing, try converting the file into a common video extension such as .mp4 or .avi

Click here to download a video converter.

I hope you get to play the file.