E-trust firewall installation and downloading problem

Asked By 30 points N/A Posted on -
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Hello guys,
I normally use e-trust security suite. I ran out of the license period so I purchased a new one for the next year. I have problems downloading it. Does anyone know a good download link please? The other problem I face is when I install the firewall components my PC comes up with the following error message:
" Error E9027: unable to install Ca Personal Firewall. Component result:0"
Because of this I have disabled my firewall. The CA an Exclamation mark in a yellow triangle and above it, it says "Attention needed". This comes when the installation is done for about 70-75 percent. When I restart my machine, I get following error message saying,
"You do not have sufficient privileges to use Ca Anti-spyware to quarantine spyware or manage CA Anti-spyware. Ca Anti-spyware will continue to run, but you can only scan for spyware."
Quickly there comes a follow up error message saying to login as the Administrator. ("Try to log on as Administrator".)  The issue I face is that this is my personal computer and I’m obviously logged in as the administrator right? Why does it again asks for something like that? Does anyone know how to fix this issue? Thanks for reading this guys. Please help me on this. Thanks again.
After that problem, I get another error message from the suite saying " could not register the product" or something to that effect.
I really have no idea as to why these errors come up and I’m tired and sick of handling these. The earlier version of e-trust was so much awesome that it didn’t have any errors like this. This is purely a very bad version I guess. I thought of NOT renewing the license for next year too. So frustrated. Please help me on this. Thank you a million times.

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Best Answer by Brian Tnny
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Answered By 0 points N/A #153049

E-trust firewall installation and downloading problem

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At first you have to eliminate the directory that is occupied, “in this case CA”, then run a registry cleaner to automatically eliminate all the registry pointers to its deleted file. Then Save a lot of work. You have to remove the CA directory into the Application Data file of the, "all users" directory in the register of users under c:documents and Settings. Every mature versions of Pest Patrol must be removing. at hand is a section in the registry involving “installs”, then The MSI "uninstall" pointers to entrust. The Associates components must be removing. In addition, auto runs must be clear of pointers that might start CA components like Pest Patrol real time. You can be found in the run folder under HKEY_LOCAL_MACHINE and HKEY_CURRENT_USERS /software/Microsoft/Windows/Current Version, related services  such as settings, control panel and Administrative Tools Services also needed to be removed including CA Pest Patrol Real time Protection Services, HIPS services , then shut down the CaCCProvSP and remove it from services start up. 

After completing, all of these things must occur before the problem will go away. Always, back up the registry before creation changes to it.

 

Answered By 0 points N/A #153050

E-trust firewall installation and downloading problem

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Hi,

For a successful installation of CA Firewall all remnants of the previous CA Software should be removed. You may look into the directory and take note of the files that has to be removed for its easy elimination after reboot. After eliminating the unnecessary files, remove internet modems/connections. Now, you have to correct windows permission using a Dial-a-Fix program. Then cleanup registry and windows. Before installing CA Firewall, disable your AV (antivirus) before running the installation procedure. Reboot. Connect internet modems/connections. Try to visit this link for appropriate downloads that will be used during the entire process.

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