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Category: Hardware
Type: Question
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Hi,

I have a problem with my laptop. I have an Acer Aspire 4810TG and Windows 7.

The DVD player will not open with or without DVD / CD / DVD-R inside. When the DVD is inside, the computer can not detect very rarely. I find it sometimes possible to open and use the drive to start the computer ... And I can not even find the drive in my devices or in the "properties" of my pc. In short, I'm stuck ...Please help.

Thanks.

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# Comment Id: 16797

Hi Jackie,

If you have been using this laptop for a long time already, I would suggest that you check for dust and dirt under the DVD tray as these may cause the DVD player to fail when opening with or without a disc inside.  This is because when the DVD tray gets dirty, the tray mechanism gets stuck after a certain period of time.

If you have done this and the problem still occurs, check for a firmware update.  You need to make sure that the firmware of the DVD player is fully updated.  You can do this by going to Start>Control Panel>Performance and Maintenance>System.  On the System properties window, click on Hardware and go to Device Manager.  Find the driver of your DVD player from the list.  It may be “DVD/CD-ROM drives” or “Disk Drives”.  Double click on it. 

>>> If a sub-menu opens under it, double click on this new icon to view its properties.  Go to the Driver tab and select Update Driver.

>>> If after double clicking, it automatically opens up a new window for properties,  go to the Driver tab and click on Update Driver.

On a last note, you can also exhaust the possibility that the DVD player is defective and thus needs replacement.

# Comment Id: 80901

If you cannot open the disk player, try to push the small hole with a pin below the drive tray. And if your computer could not detect your optical drive, check the lenses if it’s clean or not. Try to check the cables as well if it’s properly connected. Maybe the cables are loose causing your computer not to detect it. If you are advanced user, try to replace your optical drive with a new one, so we can identify if the problem is in your disk drive or in your computer itself. You can also try to run CHKDSK and SFC /scannow to replace all missing files.

Cathy Emrald