Due to Norton Ghost 15 Error in installing Microsoft Office 2010

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Hello! I have recently tried installed Microsoft Office Professional 2010. However, when the installation process reached Microsoft .NET Framework 4, it was not recognized by Norton Ghost 15 (V 15.1.0.36526). The following error message popped up during the install process:

Norton Ghost Installer Information

ERROR:Failed to have success running

InstallVSSProvider function in MSIInstallVSSProvider Function.

Any suggestions to fix this problem would be appreciated.

Thanks in advance!

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Best Answer by tibor.tokie
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Answered By 0 points N/A #100918

Due to Norton Ghost 15 Error in installing Microsoft Office 2010

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Dear Jcwood

According to the error message you got, you need to perform multiple steps on your PC depending on the version of your Windows whether it is XP, Vista or 7. You need to check the status of the Norton Ghost services, check the status of the VSS providers and writers, re-register the SymSnap VSS Provider files, restart the VSS service and lastly check the COM+ applications for catalog corruption. For a detailed description of the previously listed steps, please consider following this URL by Symantec Support in order to get your problem solved

Hope this may help you.

Best of luck

Answered By 0 points N/A #100919

Due to Norton Ghost 15 Error in installing Microsoft Office 2010

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Hi Tibor,

I have checked the status of the Norton Ghost,VSS and writers. Did also re-register the SYMMsnap f VSS, Restarted The VSS. It did helped me solve my problem. thank you.

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