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Question
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Category: Hardware
Type: Question
Author: Annarforster
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Hello experts

Without hitch, I have been running DVD43 for more than a year.

However just I changed my Hard Disc and I am re-installing every program such as, the new version of DVD43 but now I get the following error message:

"The driver is inactive or not installed properly. Please re-install DVD43 to enable the driver."

I find a small gray DVD43 sign on the bottom right of my display and it means the driver is not installed or DVD reader is not found.

Then I am Un-installing and re-installing it but same things. I need your suggestion. Please help.

Thanks.

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#

Submitted by Carl Jack on Tue, 2012-07-31 11:51. Comment Id: 72725

Hello Anna,

Try the following workarounds and see if they will help you solve the problem:

  • The first workaround is to try uninstalling the DVD43, and then after that you can do a search and then purge of all occurrences of the DVD43 from your system. Once you have done that you should then try  reinstalling that latest version of DVD43 .
  • The second workaround will be to check your system and see if you have installed the the Patin-Couffin Access Layer. This layer is needed for the DVD43 to work properly, and there it has to be installed. If it is missing on your computer you can get it from the following link: Patin-Couffin Access Layer

Regards,

Carl

# (Solution Accepted)

Submitted by Bett Salvandor on Sat, 2012-08-04 20:59. Comment Id: 73959

Hey Annarforster,

Here are your problem solution just follow the suggestion and i think you will get fixed you problem, Let's have a closer look at the disk being read - As read by your DVD Drive:

1. Close 1 Click.
2. Place the Original Disk in question in the Drive that you were trying to read the Disk with.
3. Open the VSO Inspector to Show how your Drive reads the Disk: http://www.vso-software.fr/products/.../inspector.php
4. Select the Drive containing the original Disk.
5. Media Tab.

Please Post the 'Save Report' VSO Inspector from the Media tab Click the 'Save Report' icon in the VSOInspector tool-bar Save to Desktop

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