Desktop loader unable to connect to device

Asked By 0 points N/A Posted on -
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I downloaded this free trial of a software that transfers and back up files. Now it prompted me to this error message which I pasted below. It is still in the step one process. I have my smart phone devices connected to my PC. Why is this error always appearing? What have I done wrong?

Connection Prompt The desktop loader is unable to connect to the device. You may need to enter the password on the device.

Connection Prompt

The desktop loader is unable to connect to the device.

You may need to enter the password on the device.

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Answered By 0 points N/A #173671

Desktop loader unable to connect to device

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Hi Richard,

If you are connecting a phone on your computer it means that it is having a problem detecting the phone. You can try to do a security wipe on your phone, but before doing that check if you can connect another phone so you can isolate whether it’s the application or your phone that is having a problem. You can try to look for RimDeviceManager.exe process that is running on your task manager.

look for RimDeviceManager.exe process that is running on your task manager

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