The data recovery error using Symantec System Recovery

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Hello experts,

Accidently my system is crashed, so I used the Symantec System Recovery to recover the data. When I attempt to create a recovery disk using the Symantec recovery I ended up with an error message. I need help very badly, its urgent too. I don’t understand the problem and error message. So please guide me to fix the error. Your help is great. Thanks.

Error creating the custom recovery environment.



Error ECA307DE: Failed to unmount a previously mounted WIM file. A process or application may have a lock on a file within the mounted WIM content. The Microsoft platform code is 126.

Answered By 0 points N/A #192140

The data recovery error using Symantec System Recovery


This error is seen when attempting to create a custom System Recovery Disk (SRD) when both Symantec System Recovery (SSR) and PGP Desktop Encryption are installed. Symantec hasn't found any solution to this isssue.

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