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While trying to update my Windows Live Messenger when I got an error stating "Could not open key: HKEY_LOCAL_MACHINESOFTWAREMicrofostWindowscurrentVersionExplorerBrowser Helper Objects {7E853D72-626A-48EC-A868-BA8D5E23E045}." I have tried a lot to install and uninstall the software but the error remains the same. And my browsers helper objects are also not working. What can I do to fix the error?

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Submitted by Thompson Locker on Mon, 2012-01-02 22:36. Comment Id: 43506

To resolve that problem, you will need to do the following:

  • While using Internet Explorer, you will need to go to: http://security.symantec.com/sscv6/WelcomePage.asp
  • And then you will click on "Continue to Symantec Security Check".
  • In the next window that comes up, you will need to click No if you are prompted close the window, and that will bring you to a window where you should click Virus Detection.
  • You will then need to write down exactly anything the antivirus finds, and thereafter you will need to go here.
  • There you will need to do a search for what was found.
  • You will then follow the instructions for removal of any virus that was found, step by step, especially the part regarding disabling System Restore.

-Thompson Locker

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