Could not connect to the Interaction Recorder server.

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I am doing work in Lab as Network administrator. My job is to monitor all students what they are doing and record or capture screen. Today i am trying to record work of student but I am receiving given error I try to find its solution but I can’t find. Please provide me its solution.

Detail of Error

Interaction Recorder Client

Could not connect to the Interaction Recorder server. Reason:

User Id ICScreenRecorder does not indicate a valid user                                

                                                                                            OK

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Best Answer by marsh watson
Answered By 0 points N/A #95863

Could not connect to the Interaction Recorder server.

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Hi in solving this issue first is to execute the process I3ACA.EXE in the task manager, then open the client CIC, now in the CIC client use the NT authentication. You will have to create short cut like this one:

C:Program FilesInteractive IntelligenceSupervisorA.exe /u=bob

Then edit C:Program FilesInteractive IntelligenceInteractionScreenRecorderClientconfig.xml and remove any XML 

<parameter name="username" value="ICScreenRecorder"/>

 

<parameter name="password" value="1234"/>

You will also uninstall the Screen recorder client

 

Best Answer
Best Answer
Answered By 0 points N/A #95864

Could not connect to the Interaction Recorder server.

qa-featured

 

Hello Petersulliva,

This is due to user accounts privileges as Interaction Screen recorder application authenticates under its own user account. Whenever the user logs into windows, if the CIC authenticates first then this error will be generated. To fix this error you have to do the following;

·         In the task Manager, end the process named as I3ACA.exe. Then run the CIC application.

Alternatively, you can configure the CIC client to use manual authentication.

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