N/APosted on - 09/30/2011
We will have several email ids configured for people for different support shifts and we want to ensure that the incoming email is forwarded automatically to the person on call.
I therefore want to configure the forwarding of incoming messages to recipients in such way that when a message arrives to a certain Email ID, it gets forwarded to other Email ID (s) that are to be picked up automatically by Exchange server based on the time that the incoming message is received and matching that with the person on support call.
We can store the matrix of Email IDs and shifts in a separate file or in Exchange Server (in case Exchange Server allows to store such a matrix)
Please let me know if someone has worked out a solution for the above problem.
Configure Email forward in Microsoft Exchange Server
Try these steps hope you will get what you have asked for.
Open up the exchange server management console. Click “Recipients” or “Recipients Configuration” (depends which version you are using).
Then click “MailBox”. In right pane select the “certain ID” as you mentioned you want to configure.
Right click and then click “Properties”.
In “Mail Flow Settings” tab, select “Delivery Options”.
Click “maximum recipients” mention number of recipients and add the recipients one by one.
If you also need the incoming messages to be delivered to the mailbox and to the forwarding address configured, check the “Deliver message to both forwarding address and mailbox”box.
Clear this check box to forward all incoming messages without keeping copies in the mailbox.
Have a good day