Communication error message when MicroBook doesn’t receive sufficient voltage

Asked By 40 points N/A Posted on -
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Hello,

I am getting Communication error message when MicroBook did not receive sufficient voltage or current from the USB port connected to it. CueMix FX could not retrieve firmware version number and serial number from the MicroBook because of the insufficient USB bus power. Help me to resolve this following error message.

 

Thanks.

Error: Communication Error This version of CueMix FX is compatible with MicroBook firmware version 1.07. Your MicroBook has firmware version 0.00.0.0. Please download and install the latest MicroBook software from www.motu.com/downlo0ad, and the open CueMix FX again.

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Answered By 0 points N/A #172341

Communication error message when MicroBook doesn’t receive sufficient voltage

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Hi Alex,
The error is in USB bus connected to the system.
There are multiple solutions to resolve this error.

Solution 1:
1) In the USB bus device, disconnect the powered devices connected to system bus port
2) Select the Microbook bus
3) Connect the Microbook bus to the USB port
4) Run the application

Solution 2:
1) Connect the USB of Microbook to the powered USB hub of the port
2) Connect the port to the USB hub in the system
3) After connection to the hub, it will provide normal voltage to the device

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