A communication error has occurred 0x80072EE2

Asked By 20 points N/A Posted on -
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Hi,

I have been using Windows Vista Ultimate operating System, and I have installed MS Office Professional Plus 2010.
 
While trying to activate the application, I encounter the activation error as given below.
 
 
 
The error states that "A communication error has occurred.
 
Please verify the connectivity to the internet and try again. (0x80072EE2)".
 
I am unable to proceed any further.
 
Seeking your assistance for a quick fix.
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Best Answer by Carl Jack
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Best Answer
Answered By 0 points N/A #132498

A communication error has occurred 0x80072EE2

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Hello Anthony,

To fix that issue, you will need to use the following steps.

First you will need to start Windows Installer Services using the following procedure:

  • You will need to click Start on your computer and then type services.msc and press ENTER.
  • After that you will have to find Windows Installer from the list of services and ensure that it has been set to Manual.
  • Next you will click on Start to start Installer services.

After that you will follow the steps below:

  • Go to C:/Config.Msi, and then right click and choose Properties.
  • After that you will need to uncheck Read Only.
  • Then you will run the Office as an Administrator.
  • You should not get the error after that.

Regards,

Carl

Answered By 15 points N/A #196281

A communication error has occurred 0x80072EE2

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You might want to try these steps to fix the error:
 
1. Click Start then type "cmd".
 
 
2. Right-click the Command Prompt icon then click "Run as administrator".
 
 
3. Type the command as displayed below then press Enter.
 
 
Here you will see in the list the last 5 characters of your product key like "H3GVB".
 
 
4. You will need to remove these 5 characters by typing the command below then press Enter.
 
 
You may now try to re-launch Office Professional Plus 2010 and re-enter the full product key.

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