Clarity Studio has encountered an critical error

Asked By 10 points N/A Posted on -
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Hi,

I am trying to start IBM Clarity Studio which is a Desktop application has Microsoft Excel embedded. It’s a requirement to run this application. Excel has installed on my system but I got the error message starting Clarity Studio suggesting to install Microsoft Office. How can I fix this problem? Have any idea? Thanks for any help.

Cannot start Clarity Studio. Please install an Microsoft Office version greater or equal with Microsoft Office XP

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Answered By 0 points N/A #174736

Clarity Studio has encountered an critical error

qa-featured

Hi Arthur,
The error is because Microsoft Excel 2013 is installed on your system.
Clarity Studio 7.0 / 7.0.1 / 7.2.0 / 7.2.1 / 7.2.1 FP1 are not compatible with MS Excel 2013.
The error can be resolved by downgrading to MS Excel 2003 or 2007 or 2010.
You can even use a different machine that contains the above mentioned versions of Excel.

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