Can’t play my XBOX connected to the internet

Asked By 10 points N/A Posted on -
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At home, I have two computers. When all are on, I can't play my XBOX connected to the internet. The bandwidth is almost sufficient it shows 1mbps in the software. But why does this occur?

 

 

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Best Answer by Tanok Bloran
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Answered By 0 points N/A #90712

Can’t play my XBOX connected to the internet

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When you say that you can’t play online with your Xbox although you have sufficient internet connection speed can you tell us if there were any error messages on the screen? Or did the screen just freeze? These are ways to diagnose the issue further and find out the right solution to your problem. There are instances that your Xbox can actually connect to the internet successfully but because of LIVE connection, like NAT or network address translator, it is blocking the connection you need to go live when playing. You will need to test your Xbox LIVE connection by doing steps below:

  1. Press the GUIDE button on the controller
  2. Go to Settings
  3. Click on System Settings
  4. This time, go to Network Settings
  5. Choose Wired or Wireless Network name (depending on what type of connection you are using)
  6. Then text your Xbox LIVE connection

If a warning comes up please take note of that warning as it will help us to find out what proper troubleshooting steps should we take to have this matter solve. Also, I would suggest that you go to 

https://support.xbox.com/en-US/games/xbox-games/troubleshoot-multiplayer-gameplay-info

to http://support.xbox.com/en-US/xbox-live/connecting/slow-performance-solution for further assistance.

Answered By 0 points N/A #90714

Can’t play my XBOX connected to the internet

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If you are currently using a wireless connection, you might also want to try the basic direct connection with a modem to find out if your device might be causing the issue blocking the connection due to some gaming ports that you might need to open with the help of the device's manufacturer. Like if you are using a router, you will need to take note of your router’s model number, and the name of the company who created it so that the manufacturer can help you with the gaming ports by opening them through the GUI page or through the Graphic User Interface Page. 

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