N/APosted on - 05/24/2014
This is the error when I want to sync my phone with my laptop. I tried many times and I’ve been waiting many hours, I did what the error said. I am a newbie with PCs and I cannot manage this kind of errors very well. Anyone have any solution for this ? What I did wrong ?
Thank you experts !
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Cannot sync my phone with my laptop
Since you are using Windows 8, make sure the phone application or the phone software installed on your computer is compatible with the operating system. Normally, you cannot install a program if it doesn’t support the operating system but even if this is true, I’ve seen many applications that were successfully installed on an unsupported operating system.
Because of this, you need to check if the phone software is compatible with your operating system. If not, you need to download the correct version for your computer. But if it is perfectly compatible, check if your phone is fully charged. If you connect your phone to your computer using a USB cable, make sure the cable is connected properly on both ends.
If your phone can successfully connect to your computer and the synchronization is the only issue, exit the phone software, disconnect your phone from the computer, and then restart your computer. After booting, open the phone software, connect your phone to the computer and try synchronizing again. If you still encounter a problem, reinstall the phone software.
Uninstall it, restart your computer and then install it back. See if this fixes the problem. If it doesn’t, try updating the phone software to the latest version and see if updating can fix the problem.