I use Windows 7 and Internet Explorer. I got this error message when I tried to set up the VPN client software shown in the picture. I tried looking for the secure gateway that it was talking about in the error but I can’t find it anywhere.
Please help me.
The process is running in protected mode and cannot perform an install.
The secure gateway has to be added to the Trusted Sites Zone in Internet Explorer.
It seems you are downloading a VPN client using Microsoft Internet Explorer but the client can’t be installed because of the browser’s settings. To allow the installation, the secure gateway has to be added to the browser’s “Trusted sites” zone. The “secure gateway” you tried looking for is not located in the browser. It refers to the link or the page where you are downloading the VPN client.
To fix the problem, you simply need to add the download page to the browser’s “Trusted sites” zone. Start Microsoft Internet Explorer then visit the download page of the VPN client. Once you’re in the download page, in Microsoft Internet Explorer, click “Tools” then “Internet Options.”
In the Internet Options window, go to “Security” tab then select “Trusted sites” under “Select a zone to view or change security settings” and then click “Sites.”
In Trusted sites screen, you should see the link automatically appear then click “Add.” If you don’t see it, click on the address bar and copy the entire link and then paste it in the “Trusted sites” screen.
When you are finished, click “Close” then “OK.” Try downloading the VPN client again then see if it works.