N/APosted on - 08/02/2014
Patch Manager unable to download or connect to ARCserve download server when server is configured to use proxy settings for Internet connection. When clicked on 'Check for updates' button in patch manager GUI I get this error. Any solution ?
Checking updates for CA ARCserve Backup failed. Operation failed with code: 502. Please contact CA technical support.
CA ARCserve Backup Patch Manager error while updating
Such error is very problematic as well as horrible but the solution is ridiculously easy. First, identify the problem.
1. Open Command Prompt.
2. Ping the following website:
To do so, run the following command:
3. If you fail, ping Google with the following command line:
4. If it gets correct answer, there is a problem with accessing the server.
To resolve this issue, add the following sites in the proxy server web link add-on so that those will be accessible and “Patch Manager” will also be able to contact there.
Now, perform the problematic task again. This should give you no more headache.