Hi,
This is very common problem with dell laptops Bluetooth that its Bluetooth can recognize some of the device but not every one and it is not sure that weather this problem is of the company site or the whatever. I was by myself having this problem with my mobile to connect through Bluetooth of dell laptop and it is still no recognized.
But i will recommend you one simple solution that is that you have to update the driver of your laptop Bluetooth and also install the latest driver of your mouse Bluetooth. This is IEEE standard and the window recognize it automatically but still the dell Bluetooth have this problem. Hope this will solve you problem.
Thanks.
If your Bluetooth icon is grayed out, your Bluetooth card may be turned off. Try using the FN + F2 or just F2 or FN + F11 or FN + F6 or look for the wireless switch on the computer and turn it on.
Make sure you have new batteries installed on your Bluetooth mouse and make sure you have lights on with it. Most Bluetooth mice have their Bluetooth lights blink when they are discoverable, try and see if this is true with your mouse.
Also make sure you have the latest Bluetooth drivers for your Bluetooth card. Go to support.dell.com to get these and have your service tag ready so that after you enter it the website will give you the drivers specifically for your laptop.
If the Bluetooth icon is grayed out at the bottom right of your screen, make sure that the Bluetooth radio is turned on. Some Dell Inspiron models have a wireless switch that can be configured to control the wireless card, mobile broadband card and the Bluetooth card. Make sure the switch is on so that the Bluetooth radio gets turned on.
After that, the computer should be able to detect the Bluetooth devices as soon as you make it search for devices in range. Once it sees them, just have them paired with the computer and as soon as the Bluetooth profiles are saved on the computer, they will be able to work and connect automatically when the computer is turned on.
You don’t need to sync or pair the Bluetooth mouse with your laptop manually because it pairs automatically with the Bluetooth USB connector that came with it. You also don’t need to turn on your laptop’s Bluetooth connection for the mouse to work. If your mouse doesn’t work even after installing the driver from the CD, check if your mouse has batteries.
A Bluetooth mouse is different from a standard wired mouse because it is powered separately. With a standard wired mouse that connects via USB, the mouse itself is powered from the USB port where it is connected to. But with a Bluetooth mouse, it cannot be powered from the USB port because it is wireless.
The mouse itself is powered by two “AA”-size batteries or sometimes “AAA” batteries depending on the model. This what makes the mouse work and allows to connect to your computer using the Bluetooth USB connector that you plug in to one of the USB ports. Without batteries, the Bluetooth mouse is useless. Check the packaging to know the type of batteries to use.
