Blackberry with OS6 on Bell Network can’t open Text Messages

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Hello,

Today, while I was trying to open 'Text Messages', this message appeared:

"Uncaught exception: String index out of range: 31".

What does it mean and how can I fix it? I also attempted to take out the battery for a while but this yielded no positive results. Do I have to reinstall my OS?

By the way, I'm running OS6 v6.0.0.534 on Bell Network.

Thanks in advance.

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Answered By 0 points N/A #94021

Blackberry with OS6 on Bell Network can’t open Text Messages

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Hi! It's always a good idea, if there is a new version of a particular software, to upgrade to the newer version, especially if you're seeing a lot of errors on your current software. Try to upgrade to Blackberry's latest OS 6.1. To do that, follow the steps below:

  1. Connect the device to your pc and launch BB Desktop Software
  2. Select Update on the Device menu
  3. On the lower left corner of the dialog box, select View Other Versions
  4. Click on Install next; your current version should be selected
  5. For Back up Service Data, uncheck the box
  6. Next, click Install Update

This should upgrade your software to OS 6.1. Hope that helps!

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