Blackberry desktop software synchronization error

Asked By 30 points N/A Posted on -
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Hello all

I have recently installed the blackberry desktop software on my PC but when I tried to sync it with my blackberry device, I got an error on my screens, and my device could not sync.

The screenshot of the error is attached below:

BlackBerry Desktop Software

The message states:

BlackBerry Desktop Software

Synchronization Error

CRTranRec:: GetFieldTemplate : Database is corrupt

I also reinstalled it but still I got the same error. Any idea why is this happening?

Your help will be highly praised.

Kindest regards.

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Best Answer by Geace Jovo
Best Answer
Best Answer
Answered By 0 points N/A #154897

Blackberry desktop software synchronization error

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Dear Gregory

I have read your question and I understand that you are facing issues synchronizing your blackberry to your desktop software.

This error could be caused by a specific record on the blackberry that would not sync.

You mentioned that you have downloaded the blackberry desktop software, what is the software version that you are having because you need to upgrade to blackberry desktop software 4.2 service pack 1 or later, later software is better because it will skip the affected records that is causing Blackberry not to synchronize.

After you update, restart your computer and try again. If you are still facing problems try to synchronize your Blackberry using another PC, if that is possible.

Answered By 0 points N/A #154898

Blackberry desktop software synchronization error

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Hello!

This error is due to the fact that you are not registered somewhere in their database. You should call your carrier and tell them about your problem. They will create a case # for you, which will solve the issue. Some Desktop Software logs will be necessary, they will probably ask you for those.

 

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