AVG antivirus virus removal issue

Asked By 30 points N/A Posted on -
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I use AVG antivirus and what does the below message means please?

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Best Answer by Sharath Reddy
Answered By 0 points N/A #90265

AVG antivirus virus removal issue

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Hello Myrna,
 
There is no issue stated here unless you will upload a picture or a screenshot regarding your concern. If you won’t be able to produce a screenshot, you can just state what is being said on the program you are using. However, I have here a solution to a situation regarding virus removal error. It may be a solution to your problem too.
 
After removal of the viruses, you may restart or reboot the computer for you to save and enable changes in the system. On restart option, you will be asked to repair the problem you had and from there you will know what to fix on your computer. You may also download the latest update of your antivirus because updates enable you to successfully remove bugs on your PC.
 
I hope this information is of good help.
Best Answer
Best Answer
Answered By 558910 points N/A #90266

AVG antivirus virus removal issue

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I think there is a problem with the displayed error message you indicated in your post. The code or the error message disappears after the page has been completely loaded. Anyway, I happen to figure out how to display the error message you are saying and here it is:

“File c:windowssystemi8042prt.sys Infection trojan horse agent_r. BAV Result object is white listed (critical/system file that should not be removed)”

Based on the message you received on your computer, it seems that your system has already been infected by a Trojan horse and the worst part of it is that, the virus managed to infect one of Windows’ system files and that’s the reason why the antivirus can’t clean or remove the file. What an antivirus usually does when an infected file has been detected is to move that file to quarantine but in your case, it is not happening because the file is a major system file of Windows located maybe in “C:WINDOWSsystem” or “C:WINDOWSsystem32”. At this stage, the only solution I could think of is formatting your system drive, C, then installing Windows again. Or you can also delete the C partition, create a new one, format it, then installing Windows afterwards.

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