Avast error pops up while restarting the computer, internet gets disconnected

Asked By 40 points N/A Posted on -
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Hi guys,

I am what is considered to be a newbie, and I've done all that's in my power to help myself, but it seems that I need some professional help now. Here's my problem:

While checking mails in the internet (via Firefox) my free avast! Antivirus popped up, stating something about a Trojan or whatever, telling me to better open it in "sandbox-mode". Before I could check what was happening I've got a blue screen and the PC got shut down.

From there on I've got the avast error code 10050, saying "Avast will not be able to protect outgoing mail…" and I've no connection to the internet anymore. The avast error pops up every time I restart the computer. Connection to the internet is lost!

I have two w-lan networks I can connect to.

Both of them won't work

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Answered By 0 points N/A #142864

Avast error pops up while restarting the computer, internet gets disconnected

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Hello Elyssa,

Have you tried running the Mail protection wizard yet.

If you haven't, you will need to do that by going to the start menu, and then choosing Avast antivirus.

In case you click ctrl + del + del, do you the following program running: ashMaiSv.exe running?

It is not you may need to start it.

You will also need to check the mail settings.

Make sure that the server address for the POP as well as SMTP has been set to 127.0.0.1 with the POP server name set to: username#pop.isp.com and the SMTP server name to username#smtp.isp.com

Another thing you should do is check the Avast help file for Setting up mail Protection.

Try switching your email client and then run the Mail Protection Wizard.

Regards,

Carl

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