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Category: Hardware
Type: Question
Author: Pat dawson
Your rating: None Average: 1 (1 vote)

While installing Autodesk 3ds Max, software license error 20 keeps on appearing on my screen. What do I need to do to address this problem? 

Error:

The software license check out failed.
Error 20

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Hi,

Remove 'C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data'

Remove 'C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data_backup.001'

When you restart 3ds Max, the files will be recreated and activation is possible again.

If removing the files is not possible, open 'Windows Task Manager' and close any Autodesk associated programs. You will see Autodesk by description of the programs in Task Manager.

Uninstall the software and delete the ProductInformation.pit and CascadeInfo.cas files located at C:\ProgramData\Autodesk\Adlm.  Then restart and reinstall the software with admin rights or by Run as Administrator, this will clear your license error. 

Check out the services running in Windows by entering the task manager and start the FLEXnet Licensing Service 64 if you have 3ds max x64 and it will resolve the issue.