Auto update not successful due to some problem

Asked By 30 points N/A Posted on -
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I currently have a red X on Sophos Antivirus. A "mouse over" shows "sophos protection update has failed". Right clicking and selecting "Update Now" causes a window to show that states "Downloading Package 1 of 4…2 of 4…3 of 4…4 of 4" then it shows "Installing Package 1 of 1" then it just quits. A look at the log file shows:

Installation of RMSNT skipped
Installing Product SAVXP
The manifest file for product SAVXP was invalid 
Installation of Sophos Client Firewall skipped
Installation of Sophos AutoUpdate skipped
AutoUpdate finished
If I repeat the "Update Now", the same thing happens again. Rebooting does not help. Any ideas?

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Best Answer by Lauren Judith
Answered By 0 points N/A #128071

Auto update not successful due to some problem

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Clear the temp directory (delete all the files %temp%) and do the update again. Sometimes when a file that is downloaded is corrupt it then plays havoc with the install.

If that fails you may have to do a clean install of Sophos. That would involve uninstalling Sophos (both the firewall and the Antivirus), downloading the installer from the MLS site, and then installing that. Once the install is complete update it using the "Update Now". I doubt that you will have to do a clean install. Clearing the temp directory generally solves most update issues.

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Best Answer
Answered By 0 points N/A #128072

Auto update not successful due to some problem

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Hello,
 
The only idea for your question remove your previous version and follow these instructions:
 
Sophos Installation directions.
 
Removing recent versions of Sophos and putting in a replacement version.
This document was current at 03/29/2011.
 
Removal directions.
 
See below for directions on the way to uninstall Sophos security software package parts from waterproof OS X:
 
You will ought to enter AN administrator username and secret to run the uninstaller.
 
•    For waterproof OS X version seven.0.2+, at every computer:
 
1. Move to Macintosh HD|Library|Sophos Anti-Virus.
2. Choose 'Remove Sophos Anti-Virus.pkg'.
3. Follow the directions on the screen.
 
For earlier versions of waterproof OS X, for step one move to the situation Macintosh HD|Library|Application Support|Sophos Anti-Virus.
 
Installation directions.
 
See below for directions on the way to install Sophos security software package parts from waterproof OS X:
 
 
1. Enter your details and also the details acceptable to your machine. check that to pick out the proper package (i.e. Mac)
2. Once you click Submit, following page that masses offers directions on the way to install Sophos and properly got wind of the autoupdate feature.
 
If you're putting in Sophos on multiple machines you will would like to repeat the file you'll transfer within the next stage onto a USB stick for reprocess.
 
Thanks ,
 
lauren judith
Answered By 0 points N/A #128073

Auto update not successful due to some problem

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Hi,

I can help you fix the Antivirus issue on your computer. I suggest you to follow these steps:

> It seems that your computer date and time is wrong. Set the date and time and try updating the Antivirus application on your computer.

> If the issue does not get fixed even after updating the date and time, restart your computer and clear all the temporary files from your computer. To delete temporary files, type “%temp%” in the Run command (Windows key + R key on keyboard) and hit enter. Now, select all files from this folder and delete. Some files might not get deleted. Leave that files and delete the rest.

> Now try updating the application on your computer.

> Still if the issue exists, restart your computer in Safe Mode with Networking and try updating the application.

> It should be working fine now.

Just in case if the issue does not get fixed, reinstall the Antivirus program on your computer.

Thanks and regards,

Skarbos Jay.

delete temporary files, type “%temp%” in the Run command
Answered By 0 points N/A #128074

Auto update not successful due to some problem

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This is program problem.

  1. Your program is old so your program has not update.
  2. If you update your virus program you need new version.
  3. Write new version of virus program and search Google.
  4. Download new version of virus program.
  5. Then install this program.
  6. And then update this program.

You can solve your problem.

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