Hi. I would like to know about the software of the domain helpdesk ticketing system open source and their features. Please mention their advantages and disadvantages as well if any. Thanks in advance.
Hi. Some of the helpdesk ticketing system open source software includes-
1) UserVoice Features-
• It provides feedback to the customer care representatives to help them improve their services.
• It caters to a wider audience by connecting to facebook.
• It also suggests options to the customers. Its disadvantages include the inability to project itself as a proper forum, the requirement of SnapEngage and a lot of additional information being provided on the very first page.
2) Freshdesk Features-
• It makes use of sixteen languages and easily converts emails and tickets into articles.
• They have a user-friendly website which is easy to access.
• They can easily rank the customers too by some SLA policies.
Its disadvantages include gamification not being available for free for a fresher and are also found to be slow.
Hope we helped.
