Greetings,
I have installed Adobe creative on my PC running Windows 8. I have a file that I had created on another machine using In Design but now the file cannot open on my PC and I already installed In Design. Can anyone help? Below is a screenshot of the error message.
Cannot open “bottega2.indd”.
The file “bottega2.indd” is damaged ad cannot be recovered (Error code 5)
InDesign document file could be damaged if the error you receive occurs when you work in that document. InDesign has an Automatic Recovery which is enabled permanently to keep your files safe from unexpected system failures. Meaning, if you are working on that document and it happens that there is a power shortage and you haven't save your document yet, Automatic Recovery can help you resolve if its document related Issue. However, it cannot help you if the problem is due to software conflicts, low disk space or if its a virus issue.
To troubleshoot the problem, please create a backup of your document. Try installing the latest In Design update by choosing the Help menu and click Updates. Or go to Adobe website directly to download and install the InDesign update. Also, InDesign saves information regarding plug-ins, features and apps in the preference files, InDesign SavedData and InDesign Defaults files. If the InDesign preference file is damaged, it will cause unexpected behavior with your InDesign document. To identify the problem if its related to the preference, you need to re-create them. Re-creating the InDesign preference file will revert your settings back to its original state. You will lose all custom settings on your old preference files. Before proceeding, ensure that you close InDesign to re-create the preference files:
1. Close InDesign.
2. Launch the application and then hold the following keys:
For Mac OS X: Control+Option+Command+Shift
For Windows PC: Control+Alt+Shift
3. You will be asked if you want to "Delete InDesign Preference Files?" Click Yes.
4. The InDesign will open the default and new Preferences.
If the above steps don't work, you may need to use a Recovery software. Try the Markzware to help you recover your InDesign document.
