Active Directory Administrative Center error

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Hi,

While at work I received a call from a customer through the help desk and the customer wanted to unlock a user account. I used Active Directory Administrative center to unlock the account but then an error popped up. Does anyone know how to solve this? Please help.

Error message:

Failed to unlock the user account. Insufficient access to perform the operation

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Answered By 0 points N/A #183272

Active Directory Administrative Center error

qa-featured

Hi Rachel,
The error is because the user had insufficient access rights.
The solution to it is:
1) Open 'Active Directory Users and computers'
2) View tab 'Advanced Features'
3) Find the user account in the mailbox that has caused the error
4) Go to the 'Properties' of this account
5) Check the box 'Include Inheritable Permission from the objects parent'
6) Click 'OK'

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