Acronis boot client will not backup

Asked By 20 points N/A Posted on -
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Hello techyv

I am using Acronis Backup Recovery 11 build 17437. I have 13 clients installed. I have grouped these clients.

One group of three clients have had a problem and failed to back up with these error messages:

Cannot resolve inclusion rule '[BOOT]'.

Cannot resolve inclusion rule '[SYSTEM].

Can anybody help?

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Answered By 0 points N/A #154084

Acronis boot client will not backup

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Hi Rabbeca!

You can launch the installer on the affected machine and proceed with Repair option then reboot the machine and gather SnapAPI logs.

Follow these instruction: For logging in,

  1. Open Windows Registry Editor Start-Run > regedit;
  2. Use the follow subkey to browser
  • windows 32 bit:

HKEY_LOCAL_MACHINE/SOFTWARE/Acronis/

  • Windows 64 bit:

HKEY_LOCAL-MACHINE/SOFTWARE/Wow6432Node/Acronis/

         3.  Create a subkey SnapAPI

         4. Create a new DWORD parameter with name SnapApiTracing

        5. Now you double click on SnapApiTracing parameter and set the value to 1:

        6. Reproduce the issue and collect SnapAPI logs from folder:

2000/xp/2003: Documents and Settings/ all Users/Application Data/Acronis/SnapAPILogs/vista/win7/2008: Users/all Users/All Users/Acronis/SnapAPILogs/

Now delete the sub key for turn off.

Set the value of the SnapApiTracing parameter to 0.

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