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Category: Misc Software

Dear Gurus,

I was a long time Zune user but then I got this random error message when trying to start the software.  Soon after, Zune crashed and this was the reason that I had to re-install it.  However, I started encountering the same error after reinstallation which I did several times.  Anyway, can someone help me fix this problem?


Zune encountered a critical error while starting and needs to close.  If the problem persists, please contact support.

To see if there’s more information about this error, click Web Help.


C00D1197 (80070003)

Category: MS Word

Hi Experts,

We started using Microsoft Word Web App in the office but I am encountering this problem wherein I cannot open a document.  I can’t open the document with MS Word since I don’t have one installed in my office PC. 

Can I troubleshoot and resolve this by myself or I might need our technical support guy? If I can troubleshoot this by myself, the please give advise.  Thanks!

Here below is the error message I encountered.

Microsoft Word Web APP: