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Category: Others

I like to put my laptop to sleep rather than shutting down on occasion but I am finding that it is "waking up" before I want it to.  What could be the cause? It is sitting in a quiet room with nothing to disturb it so I am unsure why this is happening. I suppose I could just shut it all the way down but I'd prefer not to have to do that. Thanks.

Category: Others

Hello, I am seeing multiple files of the same thing saved on my laptop. What is causing this? I go to "save" to save a document when I want to update it, and I go to "save as" and rename it if I want to save the original. However, I am going in to open items and I am just seeing the same file names over and over. Is this due to an auto back up of some sort?

Category: Others

Are you able to customize gadgets, and if so how? I would appreciate any help or tricks anyone can give. Likewise, can I add gadgets to my desktop, and if I can do that, again I need instructions on how to do so. I appreciate any help. Thank you in advance.

Category: Others

I just bought a laptop to replace my desktop and I need to transfer all of my files. What is the most efficient way to do this?  Should I load onto a USB drive and go that route, or should I try something different? Ultimately, if the end result is that I can transfer my files without losing anything, I will do anything, but I was looking for an easy way. Thanks.

Category: Others

Am I able to delete a file completely without sending it to the Recycle Bin? I understand that the point of this is so I do not accidentally delete any unwanted files, but there are sensitive work files that sometimes I just need to delete and I don't want to forget to delete them out of the Recycle Bin. Thanks for your help.

Category: Others

My Mio Alpha was unable to connect to my Samsung phone via Bluetooth. I have tried everything I can think of to get this to work.  Is this a common issue, user error, or both? I would appreciate any suggestions or help. I am not due for a new phone for another year so getting a new phone isn't an option right now. Thank you!

Category: Others

I have purchased tickets online and I am trying to print them, but I cannot get them to print. What are my options to access these tickets if I cannot get them to print? I do not have a smart phone that I can pull them up to use them that way. What settings can I change to get this to work? Thank you.

Category: Others

Hello, I will be working on my computer and it will suddenly shut down with no notice. It doesn't happen very frequently, but when it does, what an annoyance. Can anyone give me advice about what to do? Any tips or suggestions, or am I stuck? My computer is just about 3 years old. Thank you.

Category: Others

I want something that will automatically back up my laptop. I forget often to do so, and I've been burned in the past when important pictures or projects were destroyed. Is there something I can purchase that will automatically back up the information for me? If so, what is the best thing recommended? Thanks.

Category: Others

Thanks in advance for your help. When using my computer (desktop), I notice that it freezes up and this occurs rather frequently.  It is disrupting my usage and I'm not sure how to get this to stop. I have tried rebooting and starting over and that isn't working, it keeps doing it. My anti-virus is up to date. Any suggestions on what I can do?